Our products are currently supported on
Our products use QuickTime® for their multimedia support (graphics, sound and movies) on both Macintosh and Windows. If you have an exhibit in a Windows-proprietary format (unsupported by QuickTime), you will need to make it an External File Exhibit.
On Windows, our applications use QuickTime for additional basic services, beyond multimedia support. Our products will not run on Windows unless QuickTime is installed on your computer. You can download QuickTime for free from the QuickTime web-site .
TopThere are several known issues that affect Toot! and Grady Profile for some Windows users.
TopPrinting to Laser Printers
Some users have reported problems printing to particular laser printers. The symptom is that all of the output is bunched up at the top of the page. To the best of our knowledge, this problem only affects laser printers; we have had no reports of problems with ink-jet printers.
To resolve this problem,
- open the printer’s properties panel.
- choose the Advanced tab.
- uncheck the item labeled “Enable advanced printing features”.
- click Apply, then OK.
Some Movies Don’t Play Properly
On some older Windows computers, some movies (particularly movies which have been encoded using 3gp or other modern encoding schemes) do not play properly. The movie may appear all black, or all black except for a small rectangle.
QuickTime normally optimizes performance by offloading as much of the video processing as it can to the video controller. However, it appears that some older video controllers cannot correctly process some highly compressed movies.
If a movie doesn’t play properly (either in its thumbnail view or at full size), you can restore proper display by opening the QuickTime Control Panel, selecting the Video Settings panel, and clicking on “Safe Mode”.